Article first published as Operationalizing Enterprise Ecosystems on Technorati (PCX5DZB6CX25).In the times of F.W. Taylor, focus of enterprise process was on repeatability and predictability and less on adaptability and agility. A hundred years later automation is pushing the monotonous functions to computer systems, using tools like self service solutions and straight through processing. As enterprises mature the role of the desk clerk who will come into work and do the same job day in and day...
